What to expect from a financial planning appointment
We offer a range of advice services with qualified financial planners – from advice delivered over-the-phone, face-to-face advice and our expanded advice service where you can discuss more comprehensive financial matters.
Your appointment could cover topics such as – how much super you need, how to minimise your tax, how to boost your super, what investment strategy best suits you, and what to do when you retire.
Everything you need to know about how a financial planning appointment works.
Who should get advice
No matter what your current super balance is, how much you earn, or how far off your retirement is – when it comes to your super, it's never too late or too early to seek advice. Even a 30 minute chat with one of our professional planners could help you understand how to grow your super and improve your retirement.
When it comes to your super, we're here to help you retire well.
About our plannersWe have 19 locations across Victoria for face-to-face appointments. You can meet with one of our qualified financial planners at a location near you.
To get started, complete a booking and one of our financial planners will be in touch to arrange an appointment.
Phone or face-to-face advice?When it comes to getting advice, we know you need flexibility, so we offer face-to-face advice at 19 locations across Victoria, as well as phone advice.
When you request an appointment, we'll arrange an appointment that best suits you.
You can also call us on 03 9667 9200 if you’d like to speak to someone about booking an appointment now.
How to prepare
Everyone’s situation is different, and while advice appointments generally require minimal preparation, as a general rule we recommend you consider things like:
- How good are you at saving currently?
- What assets and liabilities do you have?
- Where does your income come from?
- Do you have more than one super fund
- What’s your expected retirement income
If your appointment requires any pre-work, your planner will let you know what you’ll need to think about beforehand.
Completing a fact findA fact find is a document we ask you to complete before you meet with your financial planner so that we can better assess your financial situation. Understanding your current finances and goals helps us tailor the advice we provide and ensures you get the best possible service. This is why we ask questions about your assets, income, expenditure, attitude to money and even your health.
How much time do you need?This will depend on your personal situation and the type of advice you require. Some appointments may take only 20 minutes. More complex advice, especially in relation to retirement planning may take 90 minutes or more.
Your planner will provide an estimate of how long your appointment will last.
Receiving a statement of adviceWhen you receive personal advice from one of our financial planners, you'll receive a Statement of Advice (SOA). This will outline where you are now, what you want to achieve, what we recommend and why. It also summaries when and how to implement our recommendations and what to do if you need further assistance.
Your SOA can be posted to your preferred address, uploaded to VicSuper MembersOnline, or given to you in person at a follow up meeting.
Implementing and reviewing adviceOnce a statement of advice has been provided, the next step is to implement the recommendations made. Your planner will help guide you through what is required to ensure each recommendation is implemented successfully.
As your life changes, so will your finances, whether it’s a change to a personal relationship, having children, buying a house, planning for retirement or working out what to do at retirement. It's important to review your situation with your planner to ensure you remain on track to meet your goals, or to help meet new ones. We’re here to help you each step of the way.
Costs and fees for advice
In most instances, the superannuation advice you receive from VicSuper will be at no extra charge. However, an advice fee of $300 (inclusive of GST) may be payable for personal advice covering certain topics. This can be paid directly via EFTPOS from a bank or credit union account, or paid by credit card.
For information on the types of advice available and cost, see the table below. Non-members can join VicSuper online.
Advice topics provided by VicSuper Is the fee payable for members?
Is the fee payable for non-members? VicSuper investment options No Yes All types of contributions No Yes Transition to retirement strategies No Yes Insurance options available within VicSuper No Yes Whether you are on track to meet your retirement goals No Yes Options upon death – binding nominations, anti-detriment No Yes Retirement options, including commencing a superannuation pension
No Yes Any strategic advice that relates to any super strategy recommended by us including resignation/redundancy options, budgeting, impact on cash flow and tax implications but not income tax advice, Centrelink eligibility and implications
Yes Personal advice on non-VicSuper products (ESSSuper – Revised, New, SERB and Transport Schemes)
Personal advice regarding the consolidation of super accounts
Ongoing personal advice
Use this document to assess your financial situation.
Understand the important features of the financial services we provide.
Find out how we protect your privacy and use your personal information.
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