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We understand that some telecommunication providers are having network congestion issues, which means you may have trouble reaching our Member Centre via phone. If you can't reach us, try again later or submit an online enquiry. We will get back to you as soon as possible.

Our Member Centre is also experiencing high demand, with longer than normal wait times of 30 minutes or more.

If you're calling about accessing some of you super early because of Coronavirus, refer to our website before calling the Member Centre.  

You'll find more information about our response to Coronavirus, including current market conditions on our dedicated COVID-19 response page.

Call us

1300 366 216

(Calling from outside Australia +61 3 9667 9875)

Operating hours

8.30am – 5.00pm Monday to Friday

Advisor Assist

Important information for Third Party Advisors

Employers

1300 878 737 (1300 VSUPER) 

Operating hours

9.00am – 5.00pm Monday to Friday

Postal address

VicSuper
GPO Box 89
Melbourne VIC 3001

Request a call back

We'll respond to you by phone within 3-5 business days. Need an answer quick? Check our FAQs to see if we have your enquiry covered. For urgent enquiries, we encourage you to call our Member Centre.


Our Advice Centres

In light of the evolving Coronavirus (COVID-19) situation, we’ve been closely monitoring the situation in real time based on the advice of the World Health Organisation and Australia’s Chief Medical Officer.

For the safety of our members and employees we are moving all face-to-face advice appointments to a phone based meeting. We would request that members postpone coming into our offices and rather call our Member Services team on 1300 366 216 for any assistance. It’s important to note that we are currently experiencing a high volume of calls, which means you may wait longer than usual to speak to a member of our team.

We apologise for any inconvenience these changes may cause, but we really do appreciate your patience and understanding at this time.

Our Advice Centres Location Phone Map
Melbourne - Head office Level 9, 171 Collins Street,
Melbourne
1300 366 216 View Map
Bendigo 48 Pall Mall Street,
Bendigo
(03) 5438 1950 View Map
Blackburn Level 1, 29-33 Railway Road,
Blackburn
(03) 9264 7600 View Map
Geelong 69-71 Moorabool Street,
Geelong
(03) 5226 5500 View  Map
Traralgon 29 Hotham Street,
Traralgon
(03) 5175 6000 View Map
Making a complaint

We take member feedback and concerns seriously. If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns.

  • How to lodge a complaint

    Contact us by phone, mail, request a call back or visit one of our Advice Centres (see details above).

  • Complaint process

    We will send you an acknowledgement once we’ve received your complaint and let you know the details of the investigating officer assigned to look into the matter. There is a legislative requirement that we respond within 90 days of receiving your complaint, however we always aim to reply as soon as possible.

    You can contact the investigating officer at any stage for an update on the progress of your complaint. Our response will include the outcome of the investigation, the reason for our decision and any options for further review.

  • External dispute resolution process

    If you don’t receive a response to your complaint within 90 days, or are not satisfied with our final response, you have the option of lodging a complaint with the Australian Financial Complaints Authority (AFCA)

    The AFCA contact details are:

    Online: www.afca.org.au

    Email: info@afca.org.au

    Phone: 1800 931 678

    Mail: Australian Financial Complaints Authority - GPO Box 3, Melbourne Vic 3001

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