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If you need to make an insurance claim, you can give us a call or lodge your claim online.

VicSuper’s online claims process allows you to track certain parts of the claims process online via MembersOnline or your Mobile App.

The process you need to follow when making an insurance claim varies depending on the type of claim. If you have already lodged an income protection (IP) or total and permanent disablement (TPD) claim online, you can log on to your MembersOnline account where you’ll be able to track the claims process, upload relevant documentation, review any outstanding items to complete your claim and get in contact with your claims assessor.

If you don’t want to make a claim online, you can still make a claim by calling our member centre on 1300 366 216.

Your dedicated claims assessor will talk you through the process and help you understand what’s required and provide support and direction throughout the process.

See the Insurance Handbook (PDF 2.2mb) for more details.

COVID-19 Information

If you are currently applying for a TPD or IP claim and have been impacted by COVID-19, please inform your dedicated claims assessor. Our teams are all working remotely and are still here to support you throughout your claim. We encourage you to read the Your insurance section to understand the impact of COVID-19 on cover held with VicSuper.

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