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Christmas and New Year holiday closure period

During the Christmas and New Year period, VicSuper including our Member Centre, Employer and Premier Teams and our Advice Centres will be closed from Christmas day, 25 December 2019 to New Year's day, 1 January 2020. Normal business hours and processing will resume on Thursday 2 January 2020.

For Employers: Any contribution submissions using a direct debit during this closure period will be processed as usual (with the exception of public holidays).

We wish you a safe and happy festive season, and best wishes for the New Year from the team at VicSuper  

 

Call us

1300 366 216 

(Calling from outside Australia +61 3 9667 9875)

Operating hours

8.30am – 5.00pm Monday to Friday


Advisor Assist

Important information for Third Party Advisors


Employers

1300 878 737 (1300 VSUPER) 

Operating hours

9.00am – 5.00pm Monday to Friday


Postal address

VicSuper
GPO Box 89
Melbourne VIC 3001

Request a call back

We'll respond to you by phone within 3-5 business days. Need an answer quick? Check our FAQs to see if we have your enquiry covered. For urgent enquiries, we encourage you to call our Member Centre.

Visit us

Our Advice Centres Location Phone Map
Melbourne - Head office Level 9, 171 Collins Street,
Melbourne
1300 366 216 View Map
Bendigo 48 Pall Mall Street,
Bendigo
(03) 5438 1950 View Map
Blackburn Level 1, 29-33 Railway Road,
Blackburn
(03) 9264 7600 View Map
Geelong 69-71 Moorabool Street,
Geelong
(03) 5226 5500 View  Map
Traralgon 29 Hotham Street,
Traralgon
(03) 5175 6000 View Map
Making a complaint

We take member feedback and concerns seriously. If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns.

  • How to lodge a complaint

    Contact us by phone, mail, request a call back or visit one of our Advice Centres (see details above).

  • Complaint process

    We will send you an acknowledgement once we’ve received your complaint and let you know the details of the investigating officer assigned to look into the matter. There is a legislative requirement that we respond within 90 days of receiving your complaint, however we always aim to reply as soon as possible.

    You can contact the investigating officer at any stage for an update on the progress of your complaint. Our response will include the outcome of the investigation, the reason for our decision and any options for further review.

  • External dispute resolution process

    If you don’t receive a response to your complaint within 90 days, or are not satisfied with our final response, you have the option of lodging a complaint with the Australian Financial Complaints Authority (AFCA)

    The AFCA contact details are:

    Online: www.afca.org.au

    Email: info@afca.org.au

    Phone: 1800 931 678

    Mail: Australian Financial Complaints Authority - GPO Box 3, Melbourne Vic 3001